Refund policy

Return & Refund Policy

Last Updated: September 15, 2026

At Zer0 Dot, we want you to be happy with your purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be in the original packaging where applicable.
Include all accessories, tags, and components that came with the product.
Not show signs of use, damage, or alteration.

Returns requested after the 30-day period may not be accepted.

2. Beauty & Hygiene Products

For health and hygiene reasons, certain beauty and personal-care products may not be eligible for return once opened, used, or removed from their protective packaging.

This may include products such as:

Makeup products that have been opened or used.
Beauty tools that have been used.
Personal-care accessories that come into direct contact with the skin.
Products with broken hygiene seals.
Items that cannot reasonably be resold for hygiene reasons.

If you are unsure whether an item qualifies for a return, please contact us before sending it back.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, contact us as soon as possible.

Please provide:

Your order number.
A description of the problem.
Clear photographs or video showing the issue.
Photographs of the packaging if it was damaged during delivery.

We will review the issue and, where appropriate, offer a replacement, refund, or another suitable resolution.

4. Change-of-Mind Returns

If you simply change your mind about a purchase, the item must meet all return eligibility requirements described in this policy.

Unless the item is defective, damaged, or incorrectly supplied, return shipping costs are the customer's responsibility.

Original shipping charges may not be refundable for change-of-mind returns.

5. How to Request a Return

To request a return, please contact our customer support team at:

Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]

Please include your order number and the reason for your return.

Do not send an item back without first contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

6. Return Shipping

Customers are responsible for return shipping costs for eligible change-of-mind returns.

If the return is because we sent you an incorrect, defective, or damaged item, we will review the circumstances and may provide an appropriate return solution.

We recommend using a tracked shipping service when returning an item, as Zer0 Dot cannot be responsible for returns that are lost in transit before reaching us.

7. Refunds

Once your returned item has been received and inspected, we will determine whether it qualifies for a refund.

If your return is approved, the refund will be issued to your original payment method, unless otherwise agreed.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

A refund may be reduced or declined if the returned product does not meet the conditions outlined in this policy.

8. Non-Refundable Items

The following may not be eligible for return or refund:

Used or opened beauty products where hygiene requirements prevent resale.
Products with removed or broken hygiene seals.
Items damaged through misuse, improper handling, or normal wear and tear.
Gift cards, where applicable.
Final-sale or clearance items clearly identified as non-returnable.
Products specifically identified on their product page as non-returnable.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

9. Exchanges

We may offer exchanges for eligible items depending on product availability.

If you would prefer an exchange rather than a refund, please mention this when contacting our customer service team.

10. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may be processed or shipped quickly, we cannot guarantee that a cancellation request can be completed after fulfillment has begun.

If the order has already shipped, you may need to follow the return process outlined above.

11. International Orders

For international orders, customers are responsible for complying with applicable import requirements and may be responsible for customs duties, taxes, or other charges imposed by the destination country.

These charges are generally not refundable by Zer0 Dot.

12. Refund Delays

If you have been notified that your refund has been processed but you have not received it, first check with your bank or payment provider.

If you still have not received your refund after the applicable processing period, please contact us at:

Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]

Include your order number so that we can assist you.

13. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.