Shipping Policy

Last Updated: September 15, 2026

At Zer0 Dot, we are committed to getting your beauty products to you safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days do not include weekends or public holidays.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation and tracking information where available.

2. Delivery Times

Estimated delivery times may vary depending on your destination, shipping method, carrier, and other circumstances.

Standard Shipping: Approximately 7–20 business days

These are estimated delivery times and are not guaranteed. Delivery may take longer due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Free shipping may be available on eligible orders, as indicated on our website or during checkout.

If shipping charges apply, the available shipping options and applicable costs will be displayed at checkout before you complete your purchase.

4. Tracking Your Order

Once your order has been shipped, we may provide tracking information by email.

You can use the tracking number provided to monitor your shipment through the applicable carrier.

Please note that tracking information may take some time to become active after your package has been handed to the carrier.

5. International Shipping

We may ship eligible products to customers in various countries.

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Zer0 Dot does not control customs procedures, and we cannot guarantee how long a package may remain in customs.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at:

Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you request that the order be reshipped.

7. Delayed Orders

While we work with our shipping partners to deliver orders within the estimated timeframe, delivery delays can occur.

Possible causes include:

• Carrier delays

• Customs processing

• Weather conditions

• Public holidays

• Incorrect or incomplete addresses

• High shipping volumes

• Transportation disruptions

• Other circumstances beyond our reasonable control

If your package appears to be delayed, please check your tracking information first. If you need additional assistance, contact our customer service team.

8. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building's reception area, or the carrier.

If the package still cannot be located, contact us at:

Email: [INSERT YOUR CUSTOMER SERVICE EMAIL]

We will do our best to assist you and may contact the shipping carrier for additional information.

9. Damaged Packages

Please inspect your package when it arrives.

If your order arrives damaged, contact us as soon as possible and provide:

• Your order number.

• A description of the damage.

• Clear photographs of the damaged product.

• Photographs of the shipping package and packaging materials.

This information helps us investigate the issue and determine the appropriate resolution.

10. Multiple Shipments

Your order may occasionally be shipped in multiple packages if products are fulfilled from different warehouses or locations.

If this happens, you may receive separate tracking numbers and your items may arrive at different times.

You will not necessarily need to place separate orders for these shipments.

11. Product Availability

Some products may become temporarily unavailable after an order has been placed.

If an item becomes unavailable or cannot be fulfilled, we may contact you regarding available options, including a replacement, delayed shipment, or refund where appropriate.

12. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to your selected destination, we will contact you and provide an appropriate resolution where possible.

13. Address Changes and Order Cancellation

Because orders may enter processing shortly after purchase, we cannot guarantee that cancellation or address-change requests can be completed after an order has been submitted.

If you need to make a change, please contact us immediately.

Once an order has shipped, it may no longer be possible to make changes to the shipment.

14. Contact Us

If you have questions about shipping, delivery, or tracking, please contact us:

Zer0 Dot
Website: https://zer0dot.store/
Email: [info.faithbabatunde@gmail.com]
Business Address: [104a Wilmington Gardens, London, IG11 9TU, United Kingdom]

We appreciate your business and will do our best to make your shopping experience with Zer0 Dot smooth and convenient.